IT Systems Support Specialist

The IT Systems Support Specialist is a hybrid technical role that combines advanced end-user support with entry-level systems administration responsibilities. This position serves as a key escalation point for Technology Support while also assisting with the administration, maintenance, and improvement of core IT systems and infrastructure., Advanced Technical Support (Tier 2)

• Resolve escalated incidents and service requests related to hardware, operating systems, software, network connectivity, and peripherals

• Serve as an escalation point and technical mentor for Technology Support student technicians

• Provide advanced troubleshooting for Windows endpoints, printers, classroom technology, and lab systems

• Ensure timely incident resolution while maintaining a high-quality customer experience

• Staff the Technology Support Center (Helpdesk) as needed during peak times or scheduled shifts

Entry-Level Systems Administration

• Assist with the administration and maintenance of server and infrastructure systems under the direction of senior IT staff

• Support user account provisioning, access management, and group memberships using Active Directory/Entra ID

• Perform periodic access reviews and cleanup of inactive accounts

• Perform routine system maintenance tasks, updates, and checks following documented procedures

• Assist with endpoint imaging, deployment, and lifecycle management

• Assist with endpoint management using Microsoft Intune, including device enrollment, application deployment, compliance monitoring and troubleshooting endpoint configuration and policy issues

Classroom, Lab & Shared Technology

• Maintain and support classroom technology to ensure consistent instructional readiness

• Maintain computer labs and shared systems, including hardware, software, and peripheral devices

• Coordinate with academic and administrative departments to address recurring technology issues

• Assist with the support, maintenance, and operation of digital signage systems across the Cornerstone University campus

• Bachelor's Degree or 1 year related experience

• A+, Network +, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator Associate (MD-102) or equivalent

• Foundational understanding of systems administration concepts such as user account management, permissions, group-based access, and basic server or service operations.

• Working understanding of networking fundamentals including DNS, DHCP, TCP/IP, with experience supporting and troubleshooting common network connectivity issues

• Requires advanced knowledge of PC/laptop hardware and intermediate to advanced MS Office skills.

• Excellent organizational, communications, and interpersonal skills

• Ability to function in a fast-paced, multi-tasking role within a team environment

• Ability to prioritize tasks effectively to ensure all assigned responsibilities are completed, * A personal relationship with Jesus Christ and an active Christian commitment.