Salesforce Scrum Master

• Facilitate Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives, and reviews) to ensure efficient team collaboration and delivery.
• Collaborate with customer stakeholders to gather requirements, refine user stories, and design system features (e.g., workflows, processes).
• Ensure the project meets DoD and federal government security and compliance standards, supporting efforts to obtain Authorization to Operate (ATO).
• Remove team impediments and shield the team from external distractions to maintain focus on sprint goals.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring timely delivery of required documentation.
• Promote effective communication between technical teams, stakeholders, and leadership to align on project objectives and progress.
• Assist in delivering user training to ensure effective adoption of the new system.
• Maintain Agile artifacts (e.g., product backlog, sprint backlog) and track progress using tools like Jira or equivalent.

• 5+ years as a Scrum Master leading Agile teams, preferably on Salesforce or SaaS implementation projects.
• Proficiency with Jira Agile project management tool and Microsoft Office Suite.
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Scrum Master certification required.
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like You To Bring With You:

• Understanding of DoD and federal government security standards and experience supporting ATO processes.
• Experience working with federal government clients, particularly DHS or DoD.
• Familiarity with Salesforce, including its general functionality and the use cases it supports.
• Project Management Professional (PMP) certification.
• Prior experience delivering user training or creating technical documentation.
• Background in data migration projects.

Professional Skills:

• Highly effective analytical, problem-solving, and decision-making capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively at all levels of ICF and the client.
• Organized, detailed oriented and able to prioritize and multi-task.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: $81,111.00 - $137,889.00

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records.