Technical Implementation Consultant

The Manager - Technology Implementation will lead technology implementation discovery and business analysis, document client requirements, and support data, configuration, and integration services within a cross-functional team. This role ensures clients successfully adopt AMS technology solutions by converting business needs into an actionable implementation plan, a correctly configured product, and measurable operational outcomes., * Lead discovery sessions, workshops, and decision forums with senior stakeholders.

• Build strong relationships across business, technical, and executive groups.
• Challenge unclear or conflicting requirements and guide clients toward decisions aligned with desired outcomes.

Business Analysis and Solution Design

• Conduct current-state analysis, design future-state processes, and identify gaps.
• Translate business needs into functional requirements, configuration decisions, data needs, and integration points.
• Produce clear, accurate functional design documentation for cross-functional teams.

Technical and Data Execution

• Collaborate with developers, integration engineers, and data teams to validate technical feasibility and align on design.
• Analyze customer data extracts to identify issues, validate configurations, and recommend remediation actions.
• Support integration activities, including API and webhook-related requirements, and contribute to data mapping efforts.

Implementation Delivery

• Configure AMS Digital Solutions based on validated requirements.
• Lead or support SIT and UAT cycles, including test planning and defect management.
• Support customers through incremental releases, providing guidance during build, test, and adoption phases.

Risk, Issue, and Governance Management

• Identify, document, and escalate risks and issues through project governance forums.
• Maintain accurate entries in the risk register and work with project teams on mitigation actions.
• Communicate impacts and required decisions in a clear, timely manner., * Apply Agile project management methodologies to plan, execute, and deliver technical initiatives efficiently.
• Analyze SQL databases to extract insights, troubleshoot issues, and support data-driven decisions.
• Leverage integration platforms such as Workato and MuleSoft to design, implement, and maintain seamless system integrations.
• Lead technical implementations, ensuring solutions are deployed effectively and aligned with business requirements.
• Engage in client-facing environments, translating technical concepts into clear, actionable solutions for stakeholders.

Do you have experience in Stakeholder relationship building?, * Attention to Detail - Proficiency Level 4

• Critical Thinking - Proficiency Level 4
• Strategic Client Relationships - Proficiency Level 3
• Removes Barriers to Collaboration - Proficiency Level 3
• Plans Ahead - Proficiency Level 4

Technical Skills

• Backlog and Portfolio Management - Proficiency Level 4
• Technical Requirements Documentation - Proficiency Level 4
• Business Analysis - Proficiency Level 4
• SQL Expertise - Proficiency Level 3
• Agile Tools and Technology Management - Proficiency Level 2

3.73.7 out of 5 stars Connecticut Hybrid work $94,000 - $125,300 a year - Full-time, Pulled from the full job description

• Paid parental leave
• Parental leave
• Vision insurance
• Dental insurance
• Paid holidays, We are committed to pay transparency and fairness. For this role, the initial expected remuneration is $94,000 CAD- $125,300 CAD, plus applicable benefits.

Supplemental Medical/Dental/Vision, Life, Disability, RRSP/DPSP, Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus

Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress. Take the next step in your career journey and discover our exciting opportunities., Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You'll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients' most pressing talent-related challenges. You can innovate, disrupt and influence with organisations that want to transform their operations and win the war for talent.