Desktop Engineer - Night Shift

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

• College degree and/or 4-6 years' experience providing end user support

• Ability to help employees solve hardware and software problems and fulfill requests.

• Experience with Windows Active Directory& Office 365.

• Experience troubleshooting network issues in large office /Enterprise setups.

• Experience supporting and troubleshooting printer systems.

• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

• Strong customer service and communication skills.

• Experience taking user calls utilizing an IVR system, preferably Avaya.

• Must be able to cover one weekend shift and holidays that land on your coverage days.

• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.

• MDM experience, specifically Airwatch, is a plus.

Skills:

Skill Required / Desired Amount of Experience Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. Required 5 Years Experience taking user calls utilizing an IVR system, preferably Avaya. Required 5 Years Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. Required 5 Years

The hourly rate for this position is between $50.00 - $55.00 per hour. Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate]., Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.