Information Technology Specialist (CUSTSPT) NF-04

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• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and delivery of a full range of Information Technology customer support services to the organization.
• Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures.
• Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.
• Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices., 1. Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.

2. Installing, configuring, upgrading and troubleshooting hardware and software components.
3. Presenting formal and informal training and assistance to customers.
4. Reporting, responding to, and resolving customer requests., Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:PM HST on 03/24/2026 to ensure timely processing.
• Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid, contingent upon eligibility., * Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Supervisory status No

Security clearance Q Access Authorization

Drug test No

Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

• Suitability/Fitness

Financial disclosure, * Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation., Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position., Qualifying education is graduate education in one of the following fields of study: Computer Science, Engineering, Information Science, Information Systems Management; or Technology Management. OR Has provided a minimum of 24 semester hours in one or more of the fields identified above (Computer Science, Engineering, Information Science, Information Systems Management, or Technology Management) AND required the development or adaptation of applications, systems or networks., 1. Must possess and provide a valid CompTIA Security + Certification document., If using education to qualify for this position, College/University transcripts MUST be uploaded and provided with application to receive consideration.

Professional Certification documents (COMP TIA) must be uploaded for consideration.

Qualifying education is graduate education in one of the following fields of study: Computer Science, Engineering, Information Science, Information Systems Management; Technology Management; or has provided a minimum of 24 semester hours in one or more of the fields identified above., * Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.