Associate Director-Network Technology Support
Role details
Job location
Tech stack
Job description
- Team Leadership and Development: Lead and mentor a technical team, enforcing security policies.
- Network Maintenance and Troubleshooting: Oversee network maintenance, operational readiness testing, and system administration.
- Security and Compliance: Ensure network security, enforce policies, and support audits.
- Performance Monitoring and Optimization: Monitor network performance, implement optimizations, and drive strategic efficiencies through forensic analysis and KPIs.
- Automation and Budget Management: Drive automation and scripting to lower costs, and manage budget preparation, tracking, and business case coordination.
What you'll need:
As an Associate Director-Network Technical Support, you will be responsible for leading and supervising a team in ensuring the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and a comprehensive understanding of end-to-end services.
An experienced professional manages operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically, leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
The selected candidate will lead a 24x7 Network Operations team supporting CALEA (lawful intercept), Location Based Services (LBS), and Wireless Emergency Alerts (WEA). This role oversees internal operations and 3rd party service providers to ensure service availability, regulatory compliance, and timely delivery of incident response, service restoration, and root cause analysis. Serves as a primary interface between enterprise customer care, product/engineering support, public safety stakeholders, and external partners. Drives partner compliance with SLAs and operational readiness across CALEA/LBS/WEA platforms.
What you'll bring
Requirements
Do you have experience in Technology budget management?, Do you have a Bachelor's degree?, + 5+ years of related experience
- Desired Education:
- Bachelor's degree (BS/BA) preferred
Benefits & conditions
3.73.7 out of 5 stars Alpharetta, GA $141,300 - $237,400 a year - Full-time, Pulled from the full job description
- Tuition reimbursement
- Paid parental leave
- Parental leave
- 401(k)
- Health insurance
- Paid time off
- Employee discount, Our Associate Director-Network Technical Support earns between $141,300 - $237,400 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
