Mobile Device Support Specialist
Role details
Job location
Tech stack
Job description
end-user who operate around the globe 24x7x365. The Mobile Device Support Specialist will support applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, BlackBerry or others as required). The Mobile Device Support Specialist shall plan, engineer, coordinate, and manage equipment installations on multiple impact levels and networks in order to connect highly mobile and capable SOF professionals to the information they need. Duties include but are not limited to: * Leads a team of individuals providing IT mobility support to multifaceted user base in a geographically dispersed team * Provides project management, task assignments, ensures policy compliance and communicates with government leadership on the status of tasks and assets both in garrison and in theater * Provisions, manages, maintains, and tracks end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications. * Configures and maintains mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives. * Baselines and maintains end user mobile computing device configurations, including STIGs, and maintains configuration control and policy management of devices. * Assists the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide logistical support for existing mobile devices. * Interfaces directly with customers to provide training and to resolve issues related to services. * Maintains mobile computing device utilization history, including a review of device and service usage, audits, and reconciliation of utilization. * Coordinates and manages accountability of new equipment, replacement equipment, and upgrades, and tracks the disposition of
Requirements
equipment throughout its lifecycle. Qualifications Qualifications: * A DoD security clearance at the TS/SCI level is required
- Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA, or 3 years with PHD * DoD 8570-M IAT II * Able to lead a team of individuals, track progress, ensure objectives are met, mentor junior team members and manage assignments * Innovative problem solving * Understanding of iPhone, Samsung, and BlackBerry devices to include IOS and AOS and emergent technologies required. * Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude. * Strong proactive team player Details Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract