Computer Support Specialist

We are looking for an enthusiastic, well-qualified individual to fill the Computer Support Specialist position and to join our team of qualified, diverse individuals., our rapidly growing team. The Computer Support Specialist works with a larger team to ensure customers' computing platforms are correctly configured and optimized for operations. Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. Works on moderately complex applications. Confers with end users to determine types of hardware and software required. May maintain or utilize telecommunications protocols. Installs new hardware and maintains existing hardware. Trains end users in the use of equipment and software.

Responsibilities (include but are not limited to):

• Provide excellent customer service

• Provide technical support and troubleshooting for computer systems, software, and hardware, including operating system configuration, user account management, and backup and recovery processes

• Install, configure, and maintain end-user devices, including desktops, laptops, printers, and scanners

• Perform hands-on installation, repair, and maintenance for issues that cannot be resolved remotely

• Engage with users to assess organizational needs and provide guidance on processes, procedures, and best practices

• Maintain clear, professional communication with customers to ensure timely resolution and foster strong working relationships

• Ensure all support activities are performed in compliance with established Service Level Agreements (SLAs)

• Apply information security principles and adhere to established security policies, protocols, and standards

DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)

• A DoDM 8140.03 Advanced Level Certification prior to the government-mandated deadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCP

• Active Secret security clearance

• Minimum of five (5) years of professional IT experience supporting functions aligned with this role

• Strong technical proficiency with Windows operating systems, Microsoft Office Suite, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory

• Solid understanding of information security principles, best practices, and compliance standards

• Proven ability to diagnose, troubleshoot, and resolve complex IT issues both remotely and on-site

• Excellent communication, customer service, and organizational skills

• Experience with ticketing systems and remote support tools

• Demonstrated ability to meet and maintain Service Level Agreement (SLA) requirements

Education:

• Bachelor's degree in computer science, Cybersecurity, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering, or relevant industry experience may be considered in lieu of a formal degree