TECHNICAL DESKTOP Support Engineer

This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company. Working with as the sole Support Analyst locally and part of a team of Analysts around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM. You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction., * Level 1 / 2 Desktop Support (Face to Face and Remote)

• Logging and creating Interactions, Incidents and Service Requests
• Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
• Managing Incidents and Service Requests through to closure
• Installing, configuring and supporting end-user equipment and devices
• Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
• Hands and Feet Support for Remote Resolver Teams
• Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
• Event and Townhall Unified Communications Support (Webex, Microsoft Stream)

Mandatory Skills: 3-5 years of strong experience on:

• Desktop Operating System and Application Support
• Mobility Devices Operating System and Application Support (iPad, iPhone, Android)
• Active Directory, Azure, SCCM Support
• Strong Communication and Customer Service Skills

Desired Certifications (Good to Have)

• ITIL v4 Foundation (Desirable)
• CompTIA A+ (Desirable)
• Tertiary Qualification in Information Technology (Desirable)

Essential Skills

• Strong Level 1 / Level 2 Desktop Support Experience
• Face to Face and Remote Support Experience
• Strong Operating System and Application Support Experience
• Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
• Experience with Mobility / Mobile Device Management / In Tune Support
• Apple iOS and Android OS
• Strong Communication and Customer Service Skills
• Strong Analytical and Problem Solving Skills
• Good level of experience with Active Directory and SCCM
• Experience with ITSM Tools (ServiceNow desirable)
• Good Hardware Asset Management Experience

Salary and Other Compensation: The annual salary for the position depends on experience and other qualifications of the successful. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan