Device Support Analyst

Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead

Reviews and recommends hardware solutions and processes associated with paperwork and/or follows assigned procedures for PCs, printers, and terminals

Arranges and schedules installation or modification with the customer

Provides training to the customer as needed for the installation

Troubleshoots network connectivity across multiple hardware platforms including AS400

The Device Support Analyst reports to the Manager Device Support and Help Desk

Primary responsibilities include:

• Direct desktop support

• Citrix virtual desktop environment

• Standard Dell desktop and laptop support, On-Site Operations Full Stack Development Valid Driver's License Desktop Support CompTIA A+ Good Driving Record Business Valuation Critical Illness Insurance Avaya (Telecommunications) Network Troubleshooting Business Transformation Virtual Desktops HP Printers

Bachelor's Degree or Associates Degree or 1 year experience or A+ or equivalent technical certification

Experience with maintenance and/or setup of personal computers and peripheral equipment

Knowledge of PCs, printers, and networking equipment

Valid Oklahoma driver's license and automobile insurance verification and good driving record for the past3 years

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.