Staff Information Security Analyst

• Supporting a dedicated team at a government location to provide DEERS PII changes, CAC, Token, and Retired Military ID issuance.
• Managing Identity, Access, and Credentialing issues while providing high-level support within a customer service environment.
• Resolving ServiceNow and JIRA tickets efficiently to address technical access and credentialing hurdles.
• Contributing to the successful completion of project milestones and group objectives through collaborative technical support.
• Providing technical input to project deliverables, status reports, and solutions for complex security problems.
• Conducting routine troubleshooting to identify and resolve customer issues related to PKI and system access.

• Bachelor's degree or 4+ years of additional experience in lieu of a degree.
• 2+ years of relevant IT and/or Cyber experience
• General understanding of Identity, Access, and Credentialing services and PKI protocols.
• Proven experience utilizing ticketing systems such as JIRA and ServiceNow to manage workflow.
• Experience handling sensitive PII information and data within a secure environment.
• Technical proficiency working with MS Word, Excel, and SharePoint to maintain documentation.
• Ability to work flexible shifts between the hours of 7 AM ET and 5 PM ET., * Prior experience working in the Sponsor's environment or similar high-security intelligence settings.
• Strong troubleshooting skills used to narrow down complex technical issues for end-users.
• Self-starter with excellent people skills and the ability to drive change throughout an organization.

Clearance Requirements:

• An active TS/SCI with Polygraph is required for this position.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets and office machinery.
• Constantly operates a computer and other office productivity machinery, such as a calculator or copy machine.