Technology/Support Officer -FFA

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview: This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA. Typical work hours are Monday to Friday 8 AM to 5 PM with a hybrid schedule of 3 days in the office and 2 days work from home following successful training period. Responsible for ensuring quality system utilization of FFA mission critical systems of record. This includes evaluation and management of system releases for implementation. Ensures system access controls and vendor service delivery standards are adhered to. Supports custom development requests, related technology implementation project management, and technology vendor evaluation support. Responsibilities:

• Manages delivery of mission critical technology and systems of record to Fulton Financial Advisors. Plans, organizes, coordinates, advises on special technology and system projects or phases of projects by estimating resource needs and planning, scheduling, assigning, implementing to meet completion dates, goals and objectives.
• Formulates, recommends and implements overall operational systems controls and procedures relating to FFA technology and systems. Provides daily oversight and management support for technology and system vendor relationships
• Advises Fulton Financial Advisors staff on the proper and effective use of the various systems. Assists in development of training programs for all new systems
• Reviews and recommends new methods and systems to maintain an optimum level of operational efficiency. Assists in developing Request For Proposal documents and evaluating technology solutions for business units. Monitors the existing technology and system functionality for weakness through direct and staff observation. Recommends enhancements to the proper area for correction.
• Works with business unit management to identify needs, strategic goals and tactical priorities. Develops and implements the appropriate due diligence process to acquire appropriate technology and systems. Works with Corporate Information Technology employees to determine resources required to effectively implement and support these systems.
• Provides audit and risk management oversight for Fulton Financial Advisors systems. Assures that monthly FIS client statement balancing is performed.
• Provides backup and support to the Fulton Financial Advisors Data Warehouse Officer and Process Improvement Officer., Other Duties as Assigned by Manager: This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency: To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The salary range for this position is $72,500.00 - $120,800.00 annually. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Bachelor's Degree or the equivalent experience. Specialty: Business or Technology. (Required), 7 or more years Bank/Trust/Systems Administration. (Required), * Ability to prioritize backlogs effectively. (Required)

• Ability to guide, inspire, and influence cross-functional teams. (Required)
• Team player with a professional presence able to influence all levels of the organization. (Required)
• Financial Institution Business acumen. (Required)
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders and agile development teams. (Required)

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.