AI Automation & Workflow Analyst

Join WorldVia as an AI Automation & Workflow Analyst and help drive the next evolution of our travel technology through intelligent automation and AI-powered solutions. This role sits at the intersection of business analysis, process optimization, and applied AI-focused on identifying opportunities, mapping workflows, and deploying AI tools that improve efficiency across the organization.

We are seeking a highly analytical and solutions-oriented professional who is passionate about leveraging AI to streamline operations and enhance business performance. You will work closely with stakeholders across departments to evaluate current processes, identify automation opportunities, and implement AI-driven workflows that deliver measurable impact.

If you're excited about applying AI in practical, high-impact ways-and enjoy translating business needs into scalable solutions-this role is for you.

• Analyze and map existing business processes to identify inefficiencies and automation opportunities
• Evaluate, recommend, and implement AI tools and automation platforms to improve workflows
• Partner with business stakeholders to gather requirements and translate them into AI-driven solutions
• Design and document end-to-end workflows, including process diagrams and automation logic
• Support deployment and integration of AI tools across teams (eg, sales, operations, customer support)
• Monitor performance of implemented solutions and continuously optimize for efficiency and scalability
• Develop best practices for AI usage, prompt design, and workflow standardization
• Collaborate with technical teams to ensure successful implementation and adoption
• Stay current on emerging AI tools, automation platforms, and industry trends

• Experience working in travel, hospitality, or service-based industries
• Exposure to APIs, integrations, or light technical implementation (no coding required)
• Experience with prompt engineering or AI workflow design
• Background in consulting, operations strategy, or digital transformation

Requirements

• 3+ years of experience in business analysis, process improvement, operations, or similar roles
• Strong experience with process mapping, workflow design, and systems thinking
• Hands-on experience with AI tools and automation platforms (eg, ChatGPT, Zapier, Make, Airtable, Notion AI, etc.)
• Analytical mindset with the ability to translate complex business needs into actionable solutions
• Experience deploying or supporting AI/automation solutions in a business environment
• Strong communication skills with the ability to work across technical and non-technical teams
• Familiarity with data analysis, reporting, and performance tracking
• Experience with CRM systems, workflow tools, or low-code/no-code platforms is a plus
• Ability to read, write, and communicate effectively in English at a level necessary to perform the essential functions of the role, * Experience working in travel, hospitality, or service-based industries
• Exposure to APIs, integrations, or light technical implementation (no coding required)
• Experience with prompt engineering or AI workflow design
• Background in consulting, operations strategy, or digital transformation

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program