Application Support Engineer

Siemens AG
Shoreview, United States of America
2 months ago

Role details

Contract type
Internship / Graduate position
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 162K

Job location

Remote
Shoreview, United States of America

Tech stack

Software Debugging
Logic Synthesis of Circuits
Distributed Systems
Perl
Ethernet
Systems Analysis
Python
Parallel Computing
PCI Express
Shell Script
Signal Processing
Signal Integrity
Tcl (Programming Language)
Multithreading
Scripting (Bash/Python/Go/Ruby)
Software Coding
Ansys

Job description

Duties: Provide technical support for customers. Enable customers to make productive use of their investment in products. Handle cases regularly demonstrating advanced knowledge of their field. Assist junior engineers working on cases. Search for, re-use, and improve existing knowledgebase content. Create new knowledgebase content where appropriate. Review and publish content. Curate published content. Communicate software/hardware problems to development. Document requests to enhance software and hardware functionality for product development where applicable. Collaborate with sales team to ensure renewal, adoption, and expansion of supported products and manage customer expectations. Follow defined work processes, provide feedback on practical use of these processes, and recommend changes. Technical lead in guiding Application Support Engineer Associate, Application Support Engineer and Application Support Engineer Advanced in questions on day to day business and product knowledge.

Requirements

Do you have experience in Software coding?, Do you have a Master's degree?, Requirements: Employer will accept a Bachelor's Degree in Electrical Engineering or in a related field and 24 months of experience in the job offered or in a Application Support Engineer-related occupation. Alternatively, employer will accept a Master's degree in Electrical Engineering or in a related field and no experience.

Position requires internship, coursework, or experience in the following:

  1. Utilizing signal processing, Fourier transforms, and system analysis for signal integrity including crosstalk, reflection, and transmission lines

  2. EM simulation tools such as HyperLynx, ANSYS, Keysight ADS or CST Studio for electromagnetic simulations and signal integrity analysis

  3. Coding with scripting languages such as Python, Perl, TCL, or Shell scripting for automating simulation workflows and custom tool integration

  4. Setting up High-Performance Computing (HPC) and parallel processing including running simulations on HPC clusters, optimizing HPC clusters for multi-threading, and distributed

computing environments

  1. Debugging simulation convergence issues, parasitic extraction errors, or tool related crashes

  2. Performing simulations with high-speed digital design and mixed-signal electronics such as interfaces PCIe, DDR, ethernet, or USB.

Benefits & conditions

Pulled from the full job description

  • Referral program
  • Paid parental leave
  • Parental leave
  • Health insurance
  • Paid time off
  • Paid sick time

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