IT Support Specialist

Robert Half is seeking an IT Support Specialist to support a client in the hospitality industry. This role is hands-on and focused on reimaging existing PCs, customizing setups, and ensuring a smooth, positive experience for both technical and non-technical users. The ideal candidate is personable, detail-oriented, and able to get users fully up and running efficiently., * Reimage and deploy existing PCs as part of a structured hardware refresh initiative

• Customize system configurations based on individual end-user needs
• Ensure users can successfully sign in and have access to all required tools and applications
• Provide white-glove support during setup
• Support ~300 end users across the organization
• Troubleshoot and resolve issues related to printers, workstations, and general desktop support
• Manage and track requests through a ticketing system
• Deliver a seamless onboarding experience for users during device setup and transitions

• 3+ years of experience in IT Support / Desktop Support
• Strong experience with Windows OS environments
• Experience reimaging and deploying PCs
• Ability to troubleshoot hardware, software, and user access issues
• Comfortable working in a ticketing system and managing multiple requests

Nice-to-Have Skills:

• Exposure to JumpCloud (supporting an existing environment/project)
• Familiarity with Zoom (VoIP)
• Experience with Genesis (or similar platforms)

Soft Skills:

• Warm, approachable, and customer-focused demeanor
• Strong communication skills with both technical and non-technical users
• Patient and helpful, with a focus on creating a positive user experience
• Ability to stay organized and manage time effectively in a structured rollout, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.