IT Support Technician (C2H)

• Own tickets from start to finish
• IT support across office and warehouse
• Troubleshoot desktops, laptops, printers, scanners, phones, handheld devices
• Support Warehouse Management systems and automation printers
• Perform root cause analysis and implement solutions
• Manage Active Directory access
• Maintain hardware/software inventory
• Create documentation and train end users
• Communicate clearly with staff and senior leadership
• Fully on-site, multiple nearby buildings within close proximity
• Great communicator who can fix the issue and explain it clearly to the user

• Drug / nicotine screening
• Great communication skills
• 4 years of IT support experience
• Excellent customer service mindset
• Analytical troubleshooting and resolution experience
• O365 / M365, SharePoint, OneDrive, Active Directory support
• Warehouse technology support (scanners, label printers, WM systems)

Nice to Have

• SQL knowledge
• College degree or certifications
• Experience supporting multi-site operations
• Experience documenting IT configurations and change management

$50,000 to $60,000 + bonus 7:00am to 4:00pm Overview

• 3-6 month contract-to-hire
• Hourly pay for contractor term
• $50K-$60K salary upon FTE conversion
• Employees are eligible for annual bonus
• 401k including 4% safe harbor contribution...
• Company contributes to your 401k even if you don't
• Medical, dental, vision, life, STD, LTD, critical illness
• Transparent culture that supports open communication
• Company provides tickets to Guardians / Browns games
• Taco trucks, ice cream trucks, cornhold tournaments
• Company contributes $1,000-$2,000 to your HSA
• 10 paid holidays, PTO, paid Volunteer Time Off
• Company supports multiple charities & schools
• Privately held, stable, growing organization
• Awarded as a Top Employer in Cleveland
• Leadership is on-site and accessible
• Annual discretionary pay increase
• Company promotes from within
• Business casual environment
• Important role, 6 people in IT
• Tuition reimbursement
• Employee assistance