Traveling Field IT Technician

Position description: IT support is a commodity but AMAZING customer service is not! As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. This position will require 50% overnight travel to new and existing customer sites. Duties include:

• Travel to new client onboardings to perform network documentation, toolset deployment and network assessments.
• Install Firewalls, Switches, Access Points and Phone systems as part of project deployment.
• Document all network and client changes that occur during new hardware deployment.
• Ensure highest level of availability for network resources and maximize uptime throughout the project lifecycle.
• Communicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client.

Secondary Responsibilities: When not travelling for projects, the IT Technician will assist with local/regional IT tasks for Reynolds and Reynolds and KeyTrak.

Do you have a valid Driver's License license?, Do you have experience in VoIP?, Do you have a Trade school?, * Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.

• Must be able to lift at least 50 pounds on a consistent basis.
• Must have at least 2-3 years direct experience in a similar project role.
• One-year certificate from a college or technical school is preferred.
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations.
• Strong sense of Firewall Configurations, Cisco, and Networking.
• Accustomed to Imaging and VMware Virtualization.
• Knowledgeable on Cabling and Telco Circuits.
• Educated on VoIP, VLANs, DNS, BSOD, and GPO's.
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD.
• Ability to travel to project sites on a regular basis. Up to 50% overnight travel (overnight hotel stays).
• Experience updating project and technical documentation.
• Must be able to attend a paid training class in Texas

Non-Technical Competencies:

• Excellent interpersonal skills. Reacts well under pressure.
• Attention to detail, creating a high degree of quality over quantity.
• Demonstrates accuracy and thoroughness towards all projects.
• A great attitude and eye for keen documentation.
• A deadline-driven mindset with multi-tasking expertise.
• Ability to use innovation and creativity in problem solving scenarios.
• Ability to work effectively in a team environment.
• Ability to independently organize and prioritize work assignments.

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, Training: The IT Technician will attend a paid training program in College Station, Texas for 4-weeks. The training is primarily a hands-on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures.

Benefits: We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance