ServiceNow Software Developer

Insight Global
Fort Lauderdale, United States of America
1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 114K

Job location

Fort Lauderdale, United States of America

Tech stack

JavaScript
Computer-Aided Design
API
Configuration Management Databases
Code Review
Web Portals
JSON
OAuth
Performance Tuning
Systems Development Life Cycle
Salesforce
Scripting (Bash/Python/Go/Ruby)
Build Management
REST
Network Server
ServiceNow

Job description

We are seeking a Senior Software Developer with strong experience in ServiceNow development, Community Portals, and enterprise system integrations. The ideal candidate will have deep hands-on expertise in REST APIs, JSON-based integrations, ServiceNow portals (including Community Portals), and large-scale enterprise environments., Design, develop, and maintain RESTful APIs and JSON-based integrations between ServiceNow and enterprise systems

  • Lead CX Systems development and architect solutions with ServiceNow integrations development with Hotwire's enterprise platforms (Salesforce, CMDB, monitoring, ERP, and customer-facing systems)

  • Develop and customize ServiceNow modules including:

o ITOM / TSOM

o CMDB

o CSM (Customer Service Management)

o ServiceNow Portals, Community Portals, and custom web portals

  • Design and build Community Portal experiences for customers and partners, including:

o Knowledge, case management, and self-service workflows

o Custom widgets and UI components

o Portal branding, UX customization, and performance optimization

  • Build and enhance ServiceNow scoped applications, workflows, Flow Designer flows, and business rules

  • Develop client scripts, UI policies, UI actions, and Service Portal / Community Portal widgets

  • Implement and maintain CMDB data models, Discovery integrations, and Service Mapping

  • Collaborate with architects, product owners, and stakeholders to translate business requirements into technical solutions

  • Ensure solutions follow ServiceNow best practices, security standards, and performance guidelines

  • Provide technical leadership, code reviews, and mentoring to junior developers

Requirements

3+ years of hands-on ServiceNow development experience

  • Strong experience with REST APIs, JSON, and enterprise integration patterns

  • Proven experience developing within the ServiceNow platform, including:

o TSOM / ITOM

o CMDB

o CSM

o ServiceNow Portals and Community Portals

  • Strong proficiency in:

o JavaScript (ServiceNow scripting)

o Glide APIs

o Script Includes

  • Experience building customer-facing and partner-facing portal solutions

  • Solid understanding of ITIL processes and enterprise IT environments

  • Excellent problem-solving and communication skills Preferred Qualifications

  • ServiceNow certifications (CSA, CAD, CIS - ITOM/CSM)

  • Experience with Discovery, Service Mapping, and Event Management

  • Knowledge of OAuth, MID Servers, and integration security best practices

  • Experience with UX design considerations for ServiceNow Community Portals

  • Experience supporting large-scale, high-availability ServiceNow implementations

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