Help Desk Team Lead

Primary responsibility of this position is to maintain daily performance of computer systems in North America. This position is also responsible for maintenance of network accounts, and tracking IT hardware and software assets of the company.

This individual will

• Help supervise help desk agents, workflows, and day-to-day tasks
• Serve as an escalation point for the IT Help Desk, following up and resolving major issues
• Work with other departments to implement projects & resolve problems
• Monitor ticket queues, email traffic/escalations and enforce SLA's

Additional responsibilities include

1. Support the day to day operational technology needs of the organization.
2. Install, make changes, and repair computer hardware and software.
3. Log and resolve Help Desk tickets in a timely manner.
4. Assist in the maintenance of lease and service contracts for IT equipment and suppliers. Arrange for renewals or service or returns of leased assets.
5. Research and contract with outsourcing companies as directed.
6. Maintain outsourcing relationships and notify management of renewal dates and contract expirations.
7. Maintain files for asset tracking, check for accuracy and report as directed.
8. Process paperwork and assist direct and contract employees with building access, security procedures and other requirements as needed.
9. Create and update various documents for system maintenance and user operation.
10. Work toward maintaining high quality standards and continuous improvement of the position and the organization.

Help desk support, Help desk, Customer service, Microsoft office, This position requires excellent customer service communication skills, both verbal & written

This is a Contract position based out of Franklin, TN.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.