VOIP Support Engineer

Hire IT People
Jersey City, United States of America
2 months ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Jersey City, United States of America

Tech stack

VoIP
Codecs
Wireshark
Real-Time Transport Protocol
Splunk

Requirements

  • VOIP experience
  • Support/Troubleshooting exp

Preference:

  • Ribbon SBC
  • Wireshark
  • SRE mindset/skillset is a big plus.

Technical Skills:

  • VOIP Protocols: In - depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
  • Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
  • VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco CallManager, Asterisk, or other VOIP solutions.
  • Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
  • Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.
  • Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly. Familiarity with tools like Wireshark, Splunk.

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