Salesforce Administrator

Summary: Smartcon is a PropTech company that specializes in delivering building intelligence through our cloud-based IoT energy management platform. Our main vertical markets include Hospitality, Student Housing, and Multi-Dwelling Units (MDUs). We add value by reducing utility costs, helping achieve sustainability goals, providing data for ESG reporting, providing predictive analytics, and enhancing guest comfort. Smartcon delivers an integrated solution that includes the hardware layer, software layer, and service layer. Our SaaS model gives customers access to our team of technical experts and software, ensuring they receive comprehensive support, training, and expertise.

Based in Glastonbury, CT, we are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. Our Salesforce user experience is of great importance to us. Therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.

Essential Duties and Responsibilities:

This is a varied business-facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Resolve user support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third-party suppliers

Do you have experience in Salesforce Field Service?, Do you have a Master's degree?, * Strong Salesforce product knowledge and at least 6+ years' of Salesforce Administration hands-on experience with LE, Salesforce CPQ, Service Cloud, and Field Service Cloud

• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

Desirable:

• Bachelor's/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities:

• A proactive attitude to platform enhancements
• Designing scalable, best-practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Desirable:

• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development
• Active in the Salesforce community
• Knowledge of Salesforce Integration with QuickBooks Online is strongly preferred

This position offers competitive compensation and benefits package. If you are a detail-oriented individual with a strong background, we would love to hear from you. Please apply with your updated resume and cover letter detailing your relevant experience., * Bachelor's (Required)

Ability to Commute:

• Glastonbury, CT 06033 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday