Help Desk Technical Support 2 - 1st, 2nd, & 3rd Shift - HYBRID (14383335)

· Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

· Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

· May route calls to product line specialists.

· Maintains and updates records and tracking databases.

· Associate's degree and 1 year of experience.

· A relevant professional certification can be substituted for an associate's degree.

Special Requirements:

· Department will determine shift after training.

· Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications.

· Experience doing technical support over the telephone and/or in chat.

· Experience with troubleshooting Windows clients

· Experience working remotely

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: · One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) · Clearly Rated® Client Diamond Award Winner (2020) · One of the Largest Certified MBE Companies in the NMSDC Network (2022) · Advanced Tier Services partner with AWS and Gold with MS