Threat Intelligence Operations Analyst
OpenKyber LLC
Douglas, United States of America
31 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Remote
Douglas, United States of America
Tech stack
Microsoft Access
Amazon Web Services (AWS)
Cloud Database
Information Engineering
ETL
Standard Sql
Enterprise Data Management
Cyber Threat Analysis
Data Lake
SAP MDG
Job description
- Own EDL and MDM production operations: monitoring, incident response, problem management, and service health reporting.
- Stand up and manage the Data Run model: intake triage, prioritization, escalation paths, on-call/coverage plans, and SLAs.
- Maintain and improve platform reliability: data freshness, pipeline uptime, failure recovery, and controlled releases.
- Drive root cause analysis and prevention: post-incident reviews, corrective actions, and recurring issue elimination.
- Author and maintain runbooks, SOPs, operational dashboards, and knowledge base documentation.
- Coordinate with offshore/contract resources for ticket execution and platform support; ensure quality and accountability.
- Partner with Data Engineering/Architecture to implement operational controls (alerts, automated retries, data quality checks).
- Support major programs (ERP migrations, integrations, reporting enablement) by ensuring operational readiness and cutover support.
- Ensure adherence to security, access, and change management practices in partnership with IT and Security.
Requirements
- Operational leadership mindset with strong ownership and accountability.
- Ability to translate ambiguous issues into structured triage and action plans under pressure.
- Strong stakeholder communication: clear status, risks, and decisions across technical and business audiences.
- Continuous improvement orientation (automation-first, measurable SLAs, reduced toil).
- Proven ability to lead distributed teams and vendors to outcomes., * 8 12+ years of experience supporting enterprise data platforms in production (data lake/warehouse, ETL/ELT, MDM).
- 4+ years leading operations/support teams or acting as a platform owner in a complex environment.
- Working knowledge of cloud data ecosystems (AWS preferred), job orchestration, and monitoring/alerting practices.
- Strong SQL and data troubleshooting skills; understanding of data quality dimensions and controls.
- Experience with ticketing/ITSM processes (incident/problem/change) and establishing SLAs.
- Preferred: experience supporting MDM tools (e.g., Stibo or similar) and/or ERP migration programs.
