Application Engineer

inSync Staffing

Huntsville, United States of America

1 month ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Huntsville, United States of America

Tech stack

Computer-Aided Design

Microsoft Windows

Systems Engineering

Automation of Tests

C Sharp (Programming Language)

Software Documentation

Information Systems

Computer Engineering

Linux

Ethernet

IEEE-488

Hardware Interface Design

LabView

Systems Integration

USB

Teststand

Information Technology

Programming Languages

Job description

We are seeking a Systems Support Engineer to provide post-delivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer. You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast-paced, customer-facing environments., * Support site acceptance testing, commissioning, training, and startup activities

Serve as the voice of the customer, communicating issues and insights to product and business teams
Provide first-line technical support, coaching, and training to customer personnel
Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
Participate in engineering project meetings, providing design-for-serviceability feedback
Maintain accurate system documentation and reporting
Support on-site service, repair, and installation of company systems and products
Participate in customer installation and training programs as needed
Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Requirements

Bachelor's or Master's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
7+ years of relevant industry experience, including customer-facing roles
DoD Secret Clearance or ability to obtain one
Strong understanding of test engineering, electronics, and computer architectures
Experience with high-level programming languages (LabVIEW, TestStand, C/C++/C#)
Ability to lift/pull up to 40 lbs. of test equipment
Strong leadership, time management, and critical problem-solving capabilities
Experience developing automated test software using PXI chassis, and interfacing with:

Analog & digital I/O cards
DMMs, oscilloscopes
NI switching and signal routing
DAQ systems, power supplies
RF analyzers and power sensors

Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)

Technical Competencies

Understanding of measurement error sources
Selection of proper test & measurement instrumentation
Ability to interpret schematics and wiring diagrams
Hardware/software system integration experience
Bill of Materials (BOM) creation and review
Familiarity with CAD and PCB design tools
Statistical data analysis (Cp, Cpk, GR&R)
Cable harness design
Comfortable working across varied teams: technicians, engineers, program managers
High attention to detail, curiosity, and persistence
Ability to independently drive tasks and projects to completion
Fast learner with strong work ethic and drive to succeed