Enterprise Applications Support Analyst

Looking for Enterprise Applications Support Analyst to join the Enterprise Applications team at our Corporate Headquarters in Park Ridge, NJ. The role will play a crucial part in ensuring the smooth operation and optimal performance of our enterprise applications like Microsoft Dynamics 365 Sales (CRM), Smartsheet, Intranet, and various other SaaS cloud-based applications. This role involves providing technical support, troubleshooting issues, administration of the platforms and collaborating with cross-functional teams to maintain and enhance our suite of enterprise applications. The ideal candidate will have a strong understanding of cloud-based software systems, excellent problem-solving skills, quick learner, and a customer-centric approach to support., + Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management.

• Execute successful onboarding and offboarding activities for the various cloud-based applications.
• Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests.
• Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications.
• Work with the Development team to complete some of the small to mid-sized enhancements request.
• Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training.
• Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment.
• Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency.
• Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations.
• Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently.

• 2+ years of experience in cloud-based SaaS applications
• 1+ year experience with Microsoft Dynamics 365 for sales (CRM)
• Proficiency in troubleshooting technical issues and conducting root cause analysis.
• Worked with End Users to help solve their issues.
• Inherently motivated, able to work effectively both independently and in a team environment.
• Handle tight deadlines, learn quickly, and maintain a positive, professional attitude.
• Proven ability to identify, analyze and solve problems.
• Excellent organizational, time management, interpersonal and communication skills, both verbal and written.

Education & Certifications: *

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business or related discipline is required.

#RecruitPS, Over 20 years' of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client's objectives and goals.