IT Support Analyst

The Office of the Chief Experience Officer (CXO) is seeking a proactive and customer-oriented IT Support Analyst to provide technical support to end-users across multiple state agencies. This role involves on-site support addressing a wide range of issues related to hardware, software, user accounts, and connectivity.

The ideal candidate will be skilled in troubleshooting, device configuration, and application support, with the ability to adapt to the unique technology needs of different agency environments. Responsibilities include resolving technical issues, managing user setups, supporting device deployments, and maintaining system documentation. This position plays a key role in ensuring reliable IT operations and delivering a positive user experience., * Provide daily technical support for hardware, software, and peripheral systems, including desktops, laptops, mobile devices, printers, and audio/video equipment.

• Troubleshoot and resolve issues related to devices, connectivity, software applications (e.g., MS Office), DHCP, and endpoint security.
• Manage user account creation, configuration, and setup for new and existing staff.
• Support both on-site and remote access to OITS-managed networks and resources.
• Install, configure, and maintain IT equipment and peripherals; assist with device replacements and software deployments.
• Maintain and update networked printers and print server configurations.
• Develop and maintain agency-specific documentation for applications, configurations, and business processes.
• Provide prompt and effective responses to user inquiries, technical problems, and service requests; escalate issues as necessary.
• Evaluate and recommend hardware and software upgrades or enhancements based on performance, cost, and supportability.
• Analyze technology products for compatibility, ease of use, and affordability to support agency operations.
• Monitor and maintain the performance, security, and availability of IT systems in alignment with operational and budgetary guidelines.
• Plan for and respond to service disruptions, outages, and other technical incidents.
• Automate routine support tasks through scripting and develop basic programs to improve system efficiency and reliability.

Do you have experience in Software installation?, Do you have a Trade school?, * Strong understanding of computer hardware, software, and operating systems.

• Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.
• Proficiency in problem-solving with a keen attention to detail.
• Ability to work independently and collaboratively as part of a team.

Ideal Candidate skills:

• Experience providing basic training and guidance to end-users on IT systems and software usage.
• Ability to document support activities, solutions, and procedures for knowledge base articles.
• Experience with help desk ticketing systems and IT service management processes (e.g., ITIL).
• Familiarity with basic networking concepts and protocols such as TCP/IP, DNS, and DHCP.
• Advanced technical support experience and guidance to team members., * High School Diploma/GED or completion of a technical school program in information technology or a relevant field.
• Minimum one (1) year of experience in installing, upgrading, and troubleshooting hardware and software, including desktops, laptops, printers, and mobile devices.

Preferred Certifications:

• Vendor-neutral certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ or equivalent.
• Vendor-specific certifications such as Microsoft certifications.

Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment.

Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).

Pulled from the full job description

• Military leave
• Parental leave
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state's generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!, In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs
• This benefits package represents additional annual compensation.