Client Services Project Specialist

Project Attorneys respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes., * Respond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondence

• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with a variety of business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
• Assist the Supervisor or Project Manager in resolving any issues that might arise
• Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Do you have experience in Technical Proficiency?, * JD from an accredited US law school or foreign law degree and LLM

• Flexible and customer service focused
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access and Outlook