IT Technician - Temporary

As an IT Technician Temp, you will participate in the daily IT operations of the Gensler Morristown office. This is a temporary role for an expected 3 month period.

What You Will Do

• Effectively communicate and work with team members from general end users to high level managers and Principals
• Provide first and second level support for Windows and Mac client computers, MS Office 365 applications including Outlook and Teams
• Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure
• Assist with software installation and basic troubleshooting
• Support remote users accessing virtual desktop infrasturcture
• Administer user accounts and security controls within Active Directory
• Image laptops and desktops during initial deployment, maintenance and end of life replacements
• Maintain and complete appropriate records for incident resolution
• Support AV equipment and video conferencing functions
• Maintain knowledge of and adherence to Company policies and procedures
• Develop rapport with staff to understand their technology skills and tailor hands on support accordingly
• Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions
• Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality

• Bachelor's or Associate's Degree in Computer Engineering, Computer Science, or related field preferred, or equivalent experience or military training
• 2-5 years of prior related experience, a background in the architecture or engineering industry is a plus
• Strong knowledge and experience with Windows 11; Microsoft Office 365 (Sharepoint, OneDrive, Teams, Outlook); Mac OS, Microsoft Active Directory
• Knowledge of basic networking concepts and desktop troubleshooting
• Ability to disconnect, lift and move PC's and Monitors (50 lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs
• Knowledge of iPhone and Android mobile phones
• Must be punctual and well presented
• Ability to work independently or in a team
• Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills
• Participate in occasional off-hours and weekend support of system upgrades and initiatives

Qualifications Considered a Plus:

• A+ Certification in desktop support or similar

• Certification in Cisco, Windows Desktop or Server, Mac, VMWare, ITIL

• Familiarity with using design tools like Adobe Creative Cloud and Autodesk products (ex. Revit, AutoCAD, etc.)

• Knowledge and experience with Mac OS X in a corporate environment

• Experience working in an enterprise with geographically diverse operations

• This is a part-time role requiring the person to be in the office 3 days a week or 24/hrs.

**The hourly rate will be $30-$42 hr. contingent on relevant experience.

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests. Gensler celebrates diversity and our commitment to creating an inclusive environment for our colleagues. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. You may view our Pay Transparency Statement, your EEO rights under the law, and EEO is the law supplemental information on our website. Gensler shares the right to work and participates in the E-Verify program in certain locations, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.