On Site - Level 1 IT Helpdesk Analyst - Alpharetta Ga 30005

We are seeking an on site person for Alpharetta Ga. office dedicated and detail-oriented Level 1 IT Help Desk Analyst to provide essential technical support to our organization. This role involves assisting end-users with hardware, software, and network issues, ensuring smooth IT operations across various platforms. The ideal candidate will possess strong communication skills, a customer service mindset, and foundational knowledge of IT infrastructure. This is an excellent opportunity for individuals looking to develop their IT support skills in a dynamic environment. Excellent time management skills, as well as the ability to prioritize workflows is a must. Candidates for this position will value reliability and dependability. Responsibilities

• Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow and Jira.
• Troubleshoot and resolve software issues related to operating systems (Windows, macOS, Linux) and applications including Microsoft Office.
• Assist with computer management tasks such as hardware setup, configuration, and maintenance.
• Support network connectivity issues involving LAN, TCP/IP, DNS, VPN, Firewall, Meraki devices, and network administration.
• Manage Active Directory accounts, GPO policies, SCCM deployments, and Windows Server environments.
• Perform basic troubleshooting for computer hardware failures and peripheral devices.
• Support mobile devices and operating system updates across various platforms.
• Document issues and resolutions accurately to facilitate ongoing support improvements.
• Collaborate with senior IT staff on infrastructure projects involving BMC Remedy, ServiceNow, or other management tools.

Do you have experience in Workflow management (operations management method)?, * Strong technical support and customer service skills with the ability to communicate complex concepts clearly.

• Maintains a high standard of reliability through consistent and dependable attendance.
• Demonstrates the ability to effectively prioritize and manage multiple concurrent tasks or areas of responsibility.
• Effective in both Team collaboration skills and independent work.
• Proficiency in software troubleshooting across multiple operating systems (Windows, macOS, Linux).
• Knowledge of computer management including hardware setup and maintenance.
• Familiarity with Microsoft Office Suite and desktop support procedures.
• Understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network security protocols like Meraki.
• Experience with IT infrastructure components including Active Directory, GPOs, Windows Server environments, SCCM, BMC Remedy, ServiceNow, Jira, and network administration tools.
• Ability to analyze issues efficiently using analysis skills to identify root causes quickly.
• Basic knowledge of operating systems management including Windows and Linux environments.
• Excellent communication skills to provide effective user support and collaborate with team members. This position offers an engaging environment for those eager to grow their IT support expertise while contributing to the seamless operation of our organization's technology services.