Desktop MAC Technician

Looking for a Desktop Analyst for a long term contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely.

The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.

Issues Management and Resolution

• Analyze issues and formulate solutions

• Troubleshoot system, application and hardware issues

• Ensure customer is updated on ticket progress

• Work directly with customers to solve problems

• Utilize internal IT Knowledge Base to both provide and find solutions to known issues

• Use external information to research and resolve issues when needed

• Consistently update the ticket tracking system with status and fixes

• Properly escalate issues to necessary parties as required

System Administration

• Perform routine system maintenance on laptops and desktops

• Track computer assets according to organizational standards

• Perform backups and restores

• Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.

• Perform installation and configuration of software including operating system, patches, and 3rd party products.

• Maintain established computer standards and participate in testing new standards, Hybrid Customer Service Operations Leadership Management Self-Motivation Operating Systems Microsoft Office Full Stack Development Research Problem Solving Troubleshooting (Problem Solving) Active Directory Telecommuting ServiceNow Issue Tracking Peripheral Devices Virtual Private Networks (VPN) Business Valuation Mac OS Microsoft Windows 10 Critical Illness Insurance Executive Information Systems Backup Devices Microsoft 365 Network Troubleshooting Business Transformation Collaborative Software Remote Desktop Services Technical Issues

Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting, This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.