IT Support Specialist

Please be aware that on Thursday, March 19, 2026, between 4:30 p.m. - 5:30 p.m. EST, there will be scheduled downtime for users of the Michigan Postsecondary Schools (MIPSS) and the Michigan Training Connect (MiTC) systems. We are using this time to enhance our overall service delivery. MiTalent (PMTC) users are NOT affected by this scheduled downtime.

Please be aware that on Wednesday, March 18, 2026, between 4:30 p.m. - 5:30 p.m. EST, there will be a scheduled downtime for users of the Pure Michigan Talent Connect. We are using this time to enhance our overall service delivery., The IT Support Specialist works closely with internal departments to troubleshoot technology issues, deploy and maintain equipment, support business applications, and ensure reliable operation of PFN's internal IT and telecommunications systems. This role also supports regional offices and assists with coordination between internal IT operations and the Network Operations Center (NOC)., * Provide first- and second-level technical support for employee desktops, laptops, mobile devices, and standard software applications.

• Install, configure, and maintain end-user hardware and software, including operating systems and Microsoft 365 applications.
• Provide support for printers, scanners, and other office peripherals.
• Assist with onboarding new employees by preparing workstations, configuring user accounts, and providing basic system training.
• Support internal VoIP telecommunications systems, including phone provisioning, voicemail configuration, and troubleshooting.
• Assist with deployment and configuration of Alianza VoIP phone systems and related telecommunications equipment.
• Provide technical support for business applications by managing user access, assisting with troubleshooting, and coordinating issue resolution with vendors.
• Assist with troubleshooting connectivity issues on local office networks and coordinate escalations with the Network Operations Center when necessary.
• Support technology deployments and infrastructure setup at PFN regional offices.
• Assist with preparing and distributing network maintenance notices to customers.
• Travel to regional offices and operational sites as needed to provide on-site technical support (approximately 10% travel).
• Maintain documentation for IT equipment, configurations, and support procedures.

• Associate's degree in Information Technology, Computer Science, or related field required; experience or alternative degree may be considered in lieu of required education.
• Minimum of two (2) years of experience in help desk, technical support, or IT support preferred.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office suite required.
• Experience troubleshooting desktop hardware, printers, and peripherals required.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity preferred.
• Experience supporting VoIP or business phone systems is preferred.
• Experience working in the telecommunications industry is a plus.
• Strong interpersonal skills with the ability to communicate with co-workers and various business contacts in a professional and courteous manner.

• Starting hourly wage of $26.50 - $29.00 commensurate with education and experience.
• Health, dental, and vison insurance.
• Life insurance.
• Short-term disability.
• 401(k) retirement plan with company contribution
• Paid holidays.
• Paid time off.

Peninsula Fiber Network, LLC (PFN), a rapidly expanding fiber optic telecommunications company, seeks a full-time IT Support Specialist in Mount Pleasant, MI. This position is responsible for providing technical support for PFN and its subsidiary Winn Telecom employees, supporting internal telecommunications systems, maintaining end-user hardware and software, and assisting with local network and infrastructure operations., PFN is a rapidly expanding fiber optic telecommunications company headquartered in Marquette, Michigan. PFN was formed by Baraga Telephone Company and Hiawatha Communications, Inc. in 2006. PFN now provides services in Michigan, Northern Wisconsin, and Eastern Minnesota. PFN's parent companies have in excess of 190 combined years of operational experience in bringing transmission services to the rural telecommunications marketplace.