Service Desk Technician (Intermediate-Level)

The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.

• Recommend system modifications to enhance the usability of Information Systems and network resources.

• Route and escalate requests to Tier III and other teams for quick customer issue resolution.

• Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• Must be a US Citizen.

• Must have an active DoD Top Secret Clearance.

• Five (5+) years of relevant experience working in an IT or Service Desk environment.

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.

• Proficiency with Microsoft Office products.

• Experience creating and modifying documentation for technical processes and procedures.

• Experience working in a Department of Defense (DoD) environment.

• A problem solver and troubleshooter who thrives in resolving complex problems.

• Strong self-starter requiring minimal supervision.

• Excellent communication skills (written and oral) and interpersonal skills.

• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $41,000 - $69,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".