IT Operations Associate - Enterprise Applications

The Associate in Enterprise Applications is expected to provide support, with guidance and oversight, in the set-up and maintenance of internal IT applications and services. This role focuses primarily on providing operational support for enterprise business applications with a primary focus on Salesforce (CRM) and HubSpot (CRM/Marketing Automation). This role helps ensure reliable day-to-day operations, strong user adoption, lead and customer lifecycle data integrity, and ongoing enhancements aligned with Sales, Marketing, and Operations needs. Responsibilities include user support, configuration assistance, reporting, automation, and integration monitoring across CRM and marketing systems., * Assist with the set-up, installation and configuration of internal applications and services ensuring continuous functionality and capability for internal use.

• Provide day-to-day support for Salesforce and HubSpot users, including troubleshooting, issue resolution, and escalation management as needed.
• Participate in CRM and Marketing tooling related projects and enhancements, including testing, UAT coordination, and post-deployment support.
• Support and monitor integrations between Salesforce, HubSpot and other business systems, working with internal teams and vendors as needed.
• Proactively identify opportunities to improve CRM and Marketing processes, usability, and automation to increase efficiency and data accuracy.
• Assist in testing applications and services, using a secured test environment/location, to ensure proper functioning prior to global launch of changes, updates and integrations.
• Actively monitor the Service Manager system, assign end-user requests and respond in a timely manner to requests to troubleshoot issues with internal applications and services.
• Document processes, procedures and customizations ensuring clarity of instruction for team members use.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Proactively communicates with upper management to provide updates and report issues in a timely manner.
• Participate in ad-hoc IT Operations related projects or assignments, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Documentation: Ability to create detailed documentation in a standardized format and follow detailed documentation instructions.
• Technical Knowledge: Basic knowledge of various technologies required for the specific role (i.e., Windows Server, Active Directory, SQL Server).
• Architecture/System Design: Basic knowledge of system/application design and installation capabilities.
• Time Management: Ability to prioritize competing demands and manage multiple concurrent tasks.
• Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
• Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
• Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
• Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
• Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.
• Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.
• Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors.
• Information Seeking: Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
• Initiative: Ability to go above and beyond in order to improve or enhance job results.
• Quality Control: Ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
• Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.
• Flexibility/Adaptability: Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
• Organizational Commitment: Ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization., * Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution.
• One to three years of related work experience preferred (CRM/Marketing tooling, administration, or business applications support).
• ITIL Certification required within 90 days of hire.