Technical Support Specialist - A/V Conferencing

• Create a complete inventory of all A/V conferencing systems supported
• Create a set of documentation for every type/category A/V conferencing system.
• Site survey, assessment, product selection, and purchasing.
• Installation and deployment, including inventory and account setup tasks.
• Technician-centric documentation for support and troubleshooting.
• Self-service instructions for use and basic troubleshooting.
• Replacement/refresh of existing systems.
• Decommissioning, including inventory and account deletion tasks.
• Create a process for periodic quote/price updates for all standard offerings.
• Work with management to create a service catalog for A/V Conferencing.
• SharePoint page with standard offerings for various room sizes, use-cases, and optional add-ons.
• Support rates for each type/size of room.
• Work with CTS to update the A/V service offerings in Assyst, creating any new ones as necessary.

• Technical writing and documentation experience
• Experience with Lenovo ThinkSmart products and/or Logitech systems
• Experience with Microsoft products such as MS Teams and Excel
• Experience with audio/visual conferencing systems, * Organization
• Time management and scheduling
• Microsoft Excel
• Clean driving record
• Generate technical documentation
• Generate customer-friendly self-service documentation
• Customer service

Knowledge:

• Lenovo ThinkSmart products
• Lenovo ThinkSmart management portal
• Logitech Rally ecosystem
• Logitech Sync management portal
• Microsoft Teams Rooms management infrastructure
• Zoom Meetings management infrastructure
• A/V conferencing systems