Technical Support Specialist

• This position is responsible for providing technical support to internal and external customers resolving technical incidence and answering questions regarding proprietary software and hardware.
• The person in this role will play a key role in managing, resolving, and facilitating resolution for client automated dispensing Platforms "Pyxis"

• Databases SQL Server (SQL 2008/2012) (3+ years preferred)
• Must be able to write advanced queries and analyze SQL data (i.e., Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience
• SQL Reporting Services
• OS knowledge (3+ Years preferred)
• Server 2008 /Server 2012/ Windows 7
• Windows Services
• IIS and Web Applications
• Running Performance Counters
• Basic Understanding of Group Policies
• Security Permissions
• Networking topology (2+ years preferred)
• DNS
• DHCP
• LAN/WAN
• Telnet
• Ports (Networking/OS)
• Understanding of XML language (1+ years)
• Ability to review application and OS logs (2+ years)
• Active Directory experience or exposure (1+years)
• VMware experience or exposure (1+ years)
• Wireshark (1+ Years)

Soft Skills

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

• Excellent time management and multitasking skills

• Strong personal commitment to quality, customer service, and patient safety

• Ability to understand and communicate complex technical systems to a non-technical audience

• Works well in a team environment

• Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations

• Active Directory experience or exposure (1+years)

• VMware experience or exposure (1+ years)

• Wireshark (1+ Years)

Education

• The ideal candidate is a college graduate with a Computer Science degree or equivalent.

Preferred Certifications

• CCNA, CCNP, A+, MCTS, MCSE