SYSTEMS ENGINEER ROANOKE VA

System Engineer Roanoke, Virginia - Full Time - Exempt The System Engineer role is critical to our daily operations and Tier 2/3 resolutions. +/- 80% of this role involves regular on-site appointments at multiple client locations in the Roanoke area. Cantey Technology strives to create a work environment that enhances your skills and technical ability, while also allowing for collaboration and professional growth within an ever-changing technology market. Roles & Responsibilities Configure, maintain, troubleshoot operating systems, management tools and networking Research, diagnose and resolve tier two level technical issues Write and maintain detailed documentation Collaborate with team members and clients to resolve technical issues with as little disruption as possible Monitor, organize and manage ticket assignments Communicate problems, progress and fixes to the Service Desk Monitor and manage all high priority and critical tickets. Work with vendors on multi-user issues. Escalate and work with Tier 3, vCIOs and management as needed. Provide high level customer service while working with clients both onsite and remote., Client onsite hours are typically between 8am to 6pm EST, Monday Friday Typical workweek is 40-45 hours based on client demand System Engineers are required to participate in on-call rotation where you will be on call for emergencies and after-hours support for a week once every 7 to 8 months (at year 6 of employment, you are removed from the on-call rotation) You must have your own reliable transportation and freedom to drive onsite in the Charleston area A smartphone Must be fun to work with!

Do you have experience in Research?, Do you have a Associate's degree?, Process Oriented: Always think about the next step in the process. Eager to Learn & Grow: Pick up the ball and run with it. Try new things. Positive Team Player: Work together to help clients and teammates. Problem Solver: Find the root cause and fix it., 5+ years of experience in Microsoft Network and Server Technologies (2012, 2016, 2019, 2022 Active Directory) Windows Remote Desktop Services or VDI maintenance, setup, configuration, policies Microsoft Office 365 products and email services Knowledge of Cisco or Cisco Meraki switching, routing, VPN Managing, configuring, and setting up firewalls, switches, and other network equipment Experience setting up and managing backup software Experience with case (ticket) management software Ability to configure and manage security products including Antivirus, Antispyware, and advanced email security tools Virtualization (VMware, Hyper-V, AWS) is a plus Experience with Managed Services a plus Strong TCP/IP skills including DNS, DHCP, and VPN configuration Outstanding client communications and end-user troubleshooting skills Calm and helpful demeanor Detail orientation and the discipline to do proper documentation and keep track of time worked on tickets and timesheets. (This is really important. Again, this is really important.) Able to handle a high-pressure environment with professionalism and Client First mentality Minimum Associates Degree or equivalent experience required Certifications Desired: Network +, Security +, MCSE, CCNA Typical Physical Demands: Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching and manual dexterity May be required to lift up to 60 pounds Requires normal range of vision and hearing

Pulled from the full job description

• Mileage reimbursement
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Cell phone reimbursement
• Internet reimbursement, PTO: Years 1-4: 120 hours annually; year 5+: 160 hours annually 40 hours of rollover of PTO allowed per year Year 7: 2 weeks sabbatical in addition to PTO 7 paid holidays Competitive Health, Dental, and Vision insurance as well as expanded insurance options 401k Matching program Mileage Reimbursement Monthly cell phone/internet stipend Monthly drawings for gift cards based on positive customer feedback Tuition and training reimbursement

Cantey Technology is a leading MSP in the Roanoke, Virginia area. We are growing with locations now in Charleston, Columbia, Greenville/Spartanburg, South Florida, and Virginia. We are looking for talented System Engineers to add to our team! Cantey assists industries of all types: Medical, Insurance, Legal, Manufacturing, Education, and Hospitality are just some of the industries we support. This will provide you with an exciting environment to push your skills to the next level and give you a variety of work to keep the position and daily activities fresh, interesting, never boring. You will learn something new every week! We lead and live by our core values throughout each role in the company and with each of our clients. We want those joining our team to understand the importance of each core value and strive to apply them to each customer. Cantey Tech Core Values