UI/UX Designer (Remote Position)

We're scaling a multi-product portfolio and need a single point of ownership for user experience and digital accessibility. This role will unify the design across all products, establish a robust accessibility program, and ensure our applications meet customers' WCAG expectations (AA level), ADA obligations, and Section 508 requirements., Product & Design Leadership

• Own end-to-end UI/UX strategy across five products-set standards, prioritize initiatives, and ensure cohesive experiences across web and mobile.

• Define and drive a portfolio-level design vision, OKRs, and roadmaps in partnership with Product, Engineering, and Customer Success.

• Build and maintain a cross-product Design System (foundations, components, patterns, content guidelines) with versioning and contribution workflows.

Accessibility Program (WCAG/ADA/Section 508)

• Establish and lead our accessibility program: policies, standards, testing, issue tracking, and remediation SLAs.

• Ensure conformance with WCAG (plus applicable Section 508 and ADA Title II/III obligations); set measurable targets and report progress.

• Operationalize accessibility testing across the SDLC (design reviews, code checks, automated audits, assistive tech user testing).

• Author and maintain Accessibility Conformance Reports (ACR/VPAT) for each product/version; collaborate with Sales/Legal on RFPs and customer due-diligence.

• Coach designers and engineers on inclusive design, semantic HTML/ARIA, color/contrast, focus management, keyboard support, captions/transcripts, error handling, and documentation.

Research & Insights

• Plan and conduct user research across diverse user groups; translate findings into clear product decisions.

• Define success metrics (task success, usability scores, accessibility issue density/severity), and instrument analytics to monitor UX outcomes.

Collaboration & Enablement

• Partner with Engineering to prioritize accessibility fixes and prevent regressions via CI/CD gates and definition-of-done.

• Work with Customer Success to address accessibility inquiries, reproduce findings, and communicate remediation timelines.

• Represent UX & Accessibility in leadership and customer meetings; create executive-ready materials that articulate trade-offs and ROI.

Must-haves

• 3+ years in UI/UX for complex B2B SaaS or multi-product platforms; 3+ years leading design or accessibility initiatives.

• Expert knowledge of WCAG, ADA digital accessibility, ARIA authoring practices, and assistive technologies (NVDA, JAWS, VoiceOver, TalkBack).

• Hands-on experience writing ACR/VPAT documentation and partnering with customers on accessibility reviews.

• Mastery of Figma, or equivalent (components, tokens, libraries), prototyping, and developer handoff; familiarity with design tokens and front-end semantics (HTML/CSS/ARIA).

• Proven ability to build and govern a Design System used across multiple products and teams.

• Portfolio demonstrating measurable UX improvements and accessibility outcomes.

Nice-to-haves

• Certifications (e.g., IAAP CPACC/WAS, NN/g UX Certification).

• Experience implementing automated accessibility tooling (axe, Lighthouse, Pa11y), unit/e2e checks, and CI integration.

• Familiarity with frameworks and patterns used in enterprise web apps (React/Angular/Vue) and mobile platforms.

Success Metrics

• Reduction in accessibility issue backlog and time-to-remediation., Figma, FigJam, Jira/DevOps, accessibility testing tools (axe, Lighthouse), screen readers (NVDA/JAWS/VoiceOver), contrast analyzers, analytics (e.g., Pendo/Gainsight or equivalent), and research platforms.