Field PC Technician III
Role details
Job location
Tech stack
Job description
You will be providing IT Support to our 50+ Acme stores in and around Glenn Mills and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers. In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores. The position will be based in Glenn Mills with 90% travel to surrounding Acme's in Pennsylvania and North Delaware. Main responsibilities
- Support standard hardware platforms and systems installed throughout Acme
- Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
- Provide complete recoverability of systems and applications.
- Troubleshoot resolution.
- Installation of new hardware and software.
- Provide customers with IT support; meet goals for service level agreements.
- Provide network and remote connectivity (hardware/software) support.
- Maintain equipment inventory controls and policies.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established.
- Driving required for this Zone Service Area.
- Role includes up to 90% travel
Requirements
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
- Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
- Strong sense of urgency, business ethics, dependability and follow through., * High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
- 2+ years' experience with retail store systems, technology systems and hardware preferred.
- 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
- Must have a good, safe driving record. Must have a reliable vehicle for this position.
Physical Environment:
- Work may be performed in a temperature-controlled environment.
- Must sit, stand, or walk for extended periods of time.
- May spend long periods of time at a desk or computer terminal.
- Will use keyboards, telephone, and other office equipment during normal workday.
- Stooping, bending, twisting, and reaching may be required in completion of job duties.
- Workday is fast paced; some evening and weekend work may be required.
- Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs.
Benefits & conditions
Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). About the Team: Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.