IT Help Desk Specialist

The Application Technical Specialist will operate within a technology rollout call center environment; assignments will involve taking or making calls and providing first level troubleshooting support to technicians / vendors / contractors implementing computer technology in retail stores. Calls are received through a queue and handled through a tracking application which is updated as system validations are made. When not handling calls, the Application Technical Specialist will provide updates via email, Excel, etc.

The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required.

Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window.

• A minimum of 1 year of work experience
• Basic, strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills
• Clear, accurate, and tactful communication skills, both verbal and written
• Working knowledge of MS Word, Excel, and Access
• Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred
• Previous experience with onsite computer hardware deployments/instillations highly preferred
• An understanding of intermediate/expert technical terminology preferred
• Ability to work independently and occasionally lead/supervise within a group technical installation preferred
• A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus

Military veterans will be considered, even without specific IT experience