Supervisor of IT - Epic Beaker

Step into a leadership role where technology directly impacts patient care.

As the Epic Beaker Supervisor, you'll lead a high-performing team supporting critical healthcare applications, including Epic Beaker and key third-party systems. This role is central to advancing laboratory operations-driving system optimization, improving workflows, and ensuring the reliability of tools that clinicians depend on every day.

We're looking for a hands-on leader with strong Epic Beaker implementation experience across Anatomic Pathology (AP) and Clinical Pathology (CP). You'll guide the full lifecycle-from design and build to testing and optimization-while partnering closely with lab leaders, clinicians, and IT teams to deliver innovative, compliant, and efficient solutions.

This is more than a technical role-it's an opportunity to shape the future of lab technology, elevate team performance, and directly contribute to patient safety and care quality.

What You'll Do

Lead & Inspire

• Supervise, mentor, and develop a team of Epic Beaker analysts
• Foster a culture of collaboration, accountability, and continuous growth
• Support hiring, onboarding, and ongoing professional development

Drive System Excellence

• Oversee design, build, testing, and optimization of Epic Beaker (AP/CP)
• Ensure high system performance, reliability, and user satisfaction
• Act as the escalation point for complex technical and operational issues

Partner Across the Organization

• Collaborate with lab operations, clinicians, and IT leadership
• Translate clinical and business needs into scalable technical solutions
• Support enterprise-wide strategies that integrate technology and patient care

Enhance & Innovate

• Identify opportunities for workflow improvement and system enhancements
• Lead initiatives that improve efficiency, safety, and compliance
• Evaluate emerging technologies and recommend forward-thinking solutions

Deliver Results

• Ensure service levels (SLAs), project timelines, and deliverables are met
• Manage system integrations and support complex environments
• Contribute to strategic planning, project prioritization, and execution

• Epic Beaker expertise, including implementation experience across AP and CP
• Strong understanding of laboratory workflows and operations
• Proven ability to lead teams in a fast-paced, complex healthcare IT environment
• Experience with system integrations, troubleshooting, and optimization
• Excellent communication skills-able to translate between technical and clinical audiences
• A mindset focused on continuous improvement, innovation, and team development, * Bachelor's degree in IT, business, health sciences, or related field (or equivalent experience)
• 5+ years of experience in healthcare IT or with a healthcare software vendor
• Relevant Epic certification(s) preferred (Epic Beaker AP/CP strongly desired).

If not currently certified, support will be provided to obtain and maintain Epic certification.

• Proficiency in Microsoft Office and standard business applications, Behind every lab result is a system that must be fast, accurate, and reliable. In this role, you ensure those systems not only function-but excel-helping clinicians deliver the best possible care.