AWS Connect Solutions Architect & Lead Developer

• Architectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.
• Requirements Engineering: Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows.
• Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.
• Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions .
• Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.
• Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.

Experience: 5-7 Years experience in Amazon Connect CX Transformation, * Experience: 5-7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrations

• Migration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.
• Technical Stack:
• Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.
• Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.
• Familiarity with CRM integrations (Salesforce Health Cloud or similar).
• Knowledge also on Genesys / LivePerson Chat is preferred
• Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.
• Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.