Organizational Change Management (OCM) Consultant

The OCM Consultant is responsible for driving adoption, readiness, and sustained usage of new business processes and technology solutions (e.g., CRM, ERP, digital platforms). The role focuses on people side change, ensuring stakeholders are prepared, engaged, and supported throughout the transformation lifecycle.

6-10 years of experience in Organizational Change Management, preferably within enterprise IT / digital transformation programs

Strong experience in OCM methodologies (Prosci / ADKAR or equivalent)

Stakeholder management across business, IT, and leadership teams

Communication planning and content creation

Training strategy and enablement planning

Experience supporting large transformation programs (CRM, ERP, digital)

Ability to work in onshore-offshore delivery models

Good to have:

Experience in CRM / ERP implementations (Dynamics 365, Salesforce, SAP, etc.)

Exposure to Agile / SAFe delivery environments

Experience in BFSI, Manufacturing, Telecom, or Enterprise clients

Prosci or equivalent OCM certification

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.

Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.