Desktop Support Technician

3+ years of end-user support experience

• Strong computer configuration and repair background

• 3+ years with IT ticketing/incident management systems

• Experience with systems management tools (SMS or equivalent)

• Strong Active Directory experience

• Microsoft 365 (O365) experience beyond basic administration

• PowerShell experience

• Apple Mac hardware/software support experience

• Strong troubleshooting, analytical, and problem-solving skills

• Ability to work independently and manage priorities effectively

• Strong communication, documentation, and training skills

• Ability to lift IT equipment (PCs, servers, etc.)

Preferred Skills:

• JAMF (3+ years)

• Microsoft Entra & Intune (3+ years)

• Apple Business Manager (3+ years)

• Endpoint lifecycle management

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!