Tech Ops - IT Analyst

As a key member of the Gravity Media production team, the Tech Ops - IT Analystfle supports engineering teams through hands-on deployment troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology.

This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows-sometimes up to four weeks at a time.

The ideal candidate is a strong problem-solver who enjoys working in fast-paced environments, provides excellent customer support, and follows structured Problem and Change Management processes to maintain reliable systems and infrastructure.

What you'll be responsible for

• Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
• Update and maintain documentation
• Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts.

• High school or equivalent diploma
• 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience
• 1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 1-2 years of troubleshooting in a multi-user high availability environment experience
• 1-2 years of PC repair, troubleshooting, deployment experience
• Experience in customer-facing roles
• Structured cabling experience working with copper and fiber
• Can travel to local sites up to 50% of the time
• Ability to interface professionally with customer executives and employees.
• Ability to see problems through to resolution and communicate progress and results to customers.
• High degree of autonomy and ability to self-manage is required.
• Physically capable of picking up and moving computer/broadcast/network hardware, * Bachelor's degree
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• 1+ years of scripting language, or 6+ months of system administration experience
• Experience supporting IT, broadcast production, or Audio-Visual systems at live events, conventions, conferences, or relevant gatherings

We're more than just a workplace - we're a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you're just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire.