Desktop Support Technician

We're looking for a reliable, hands-on Help Desk Technician to support a large-scale Windows 10 to Windows 11 migration. This is a high-impact, onsite role where you'll be responsible for building, deploying, and supporting new machines while ensuring a smooth transition for end users across the organization.

What You'll Be Doing:

• Build, configure, and deploy new computers (3-4 per day minimum)
• Support end users transitioning from old machines to new systems
• Ensure files, applications, and software are properly transferred and functional
• Install and configure Windows OS and Microsoft Office applications
• Troubleshoot hardware/software issues and walk users through basic fixes
• Physically move, set up, and replace equipment as needed
• Communicate with users across ~17 plant locations nationwide
• Provide support to a wide range of users (C-suite, HR, operations, maintenance, etc.)

• 3+ years of hands-on IT support / help desk experience
• Strong experience building and troubleshooting computers
• Experience with Windows 10 ? Windows 11 migrations (or similar)
• Excellent communication and people skills (you'll be working with all levels of the business)
• High reliability and ability to handle volume (200+ machines over a couple months)
• Comfortable working fully onsite, 5 days/week

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan