Solutions Engineer

• Partner closely with Sales and Product teams throughout the sales cycle and customer lifecycle to design and deliver tailored OpenTrack solutions that address clients supply chain challenges
• Design and present compelling product demos, proofs of concept, and solution architectures that clearly demonstrate the value of the OpenTrack platform
• Serve as a trusted technical advisor to customers, helping them understand how OpenTrack integrates into their existing technology stack and operations
• Support customer onboarding and implementations and guide customers through technical setup, integrations, and best practices
• Translate customer feedback and technical requirements into actionable insights for Technical teams
• Identify opportunities to expand platform usage by recommending additional features, integrations, or use cases that align with customer goals
• Assist in troubleshooting technical issues and removing blockers to ensure a smooth and successful customer experience
• Stay current on OpenTrack product capabilities, industry trends, and emerging technologies to continuously improve solution design and customer outcomes

• 3-6 years of experience in a Solutions Engineer, Sales Engineer, Implementation Engineer, Technical Consultant, or similar client-facing technical role, preferably in B2B SaaS or supply chain/logistics technology
• Strong technical aptitude with the ability to understand APIs, data integrations, workflows, and platform architecture (hands-on coding not required, but technical fluency is)
• Comfortable using AI tools and prompts. Enjoy experimenting with AI to improve workflows, demos, analysis, and client outcomes
• Client centered mindset with a passion for solving complex business problems through technology
• Ability to translate customer business challenges and operational requirements into technical solutions using OpenTrack
• Curious and eager to understand how supply chains, logistics operations, and data systems work
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Demonstrated curiosity about how businesses work end-to-end. Not just your slice of the problem, but the upstream and downstream context that shapes decisions
• High agency and a bias toward self-directed learning. You've taught yourself new tools, built personal projects, or figured things out independently rather than waiting to be shown
• Experience working cross-functionally with Sales, Account Management, Product, and Engineering teams

At OpenTrack, we're tackling the fragmented data and workflows of the trillion dollar logistics industry. Using data collected in real time from hundreds of sources, we help customers keep their cargo moving efficiently, on time and at a cost savings. Our customers are some of the most iconic brands and logistics companies in the world, and we have already transformed the way they work. We are an international team (Nashville, New York, Europe) with a growing presence at our Nashville HQ.