Help Desk / Dekstop Support

• Serve as the first point of contact for IT support via phone and email
• Troubleshoot and resolve issues with software, hardware, networking, and remote access tools
• Provide onsite desktop support and occasional home visits for staff
• Manage and document tickets, ensuring timely follow-up and resolution
• Install, maintain, and track IT equipment (desktops, laptops, printers, mobile devices)
• Support high-volume requests with strong organization and multitasking skills

• 1-3 years of IT support experience (help desk or desktop support)
• Strong knowledge of Windows/Mac systems, Office 365, mobile devices, and printers
• Experience with tools like Active Directory, ServiceNow, VPN/RDP, and MDM (e.g., Intune)
• Excellent communication and problem-solving skills
• Associate degree in a related field (or equivalent experience)

Nice to Have:

• Law firm or legal application support experience
• VOIP or A/V system knowledge

Shifts Available:

• Mon-Fri, 12:00 AM - 8:00 AM
• Fri, 12:00 AM - 1:00 PM; Sat-Sun, 12:00 AM - 12:30 PM

*****Car Service is provided to the office for each shift. And each week alternates between remote and on-site.