Information Technology Operations Engineer

The IT Operations / Systems Engineer plays a critical, hands-on role in maintaining and evolving a high-availability hybrid infrastructure environment (Azure + on-prem). This individual will be responsible for ensuring system performance, reliability, and scalability across a fast-paced, mission-critical environment., * Support day-to-day operations of IT infrastructure, including servers, networks, storage, cloud platforms, and enterprise applications

• Monitor system performance, availability, and capacity; proactively identify and resolve issues
• Troubleshoot infrastructure incidents across servers, networks, storage, and applications
• Participate in on-call rotation and provide after-hours support as needed
• Assist with deployment, configuration, and maintenance of Azure/AWS and on-prem systems
• Automate operational tasks using scripting and infrastructure-as-code tools
• Perform system patching, upgrades, and vulnerability remediation
• Collaborate with internal teams on deployments, upgrades, and infrastructure changes
• Maintain documentation for systems, processes, and incident response procedures
• Work with third-party vendors to support and resolve infrastructure issues
• Support backup, disaster recovery, and business continuity planning/testing
• Analyze logs and metrics to identify root causes and recommend improvements
• Enforce operational standards, policies, and best practices
• Support identity and access management (IAM), including provisioning and security controls

This role sits at the intersection of systems, cloud, networking, and automation, requiring a strong technical foundation and the ability to troubleshoot complex issues in real time. The ideal candidate thrives under pressure, takes ownership, and proactively drives improvements across infrastructure and operations., * 3-7+ years of hands-on experience in IT operations, systems engineering, or infrastructure support

• Strong experience in hybrid environments (Azure preferred; AWS/GCP acceptable)
• Proficiency with:
• Windows Server and/or Linux
• Virtualization technologies
• Networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs)
• Experience with identity and access management:
• Active Directory, Azure AD, MFA, SSO
• Scripting/automation experience (PowerShell, Python, Bash, Terraform, etc.)
• Monitoring/observability tools (Splunk, Datadog, Grafana, ELK, LogicMonitor)
• Familiarity with zero trust and modern network security:
• Zscaler (ZIA/ZPA), SASE
• Experience with enterprise storage (Dell EMC / Dell APEX preferred)
• Understanding of backup, replication, and disaster recovery strategies
• Experience with ITSM tools and ITIL processes

Key Attributes

• Strong troubleshooting skills across multiple layers of the stack
• Ability to work in a fast-paced, high-pressure environment
• Strong communication and collaboration skills
• Self-starter with ownership mentality
• Ability to manage multiple priorities simultaneously
• Willingness to participate in on-call rotation

Education

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)