Data Center Technician Manager- Night Shift

• Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.

• Accountable for overall data center service compliance and quality.

• Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.

• Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.

• Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.

• Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.

• Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.

• Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.

• Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.

• Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).

• Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.

• Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams.
• 1+ year(s) experience directing, supervising, or managing others.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Associate degree in Computer Science or related field and/or equivalent work experience.
• 4+ years' experience supporting IT equipment or related technology.
• 3+ years' experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
• 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

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