NC BOARD MEETING IT SUPPORT TECHNICIAN (Internal Candidates Only)

Work Board Meetings As Needed

HOURS/DAY:

Work Board Meetings As Needed

DAYS PER YEAR:

Work Board Meetings As Needed

Purpose Statement

The job of Board Meeting IT Support Technician is done for the purpose/s of maintaining computer, livestream, network equipment in a safe and functional operating condition to support district board and community meetings; meeting the technology needs of the district during board meetings; documenting information; and resolving immediate operational and/or safety concerns during board meetings.

Essential Functions

• Assesses and responds to malfunctions of hardware and/or software applications during board meetings for the purpose of determining appropriate actions to maintain computer, livestream, and network support in alignment with board policy expectations.
• Attends board meetings, and other planning meetings, as assigned for the purpose of conveying and/or gathering information required to perform board support functions.
• Coordinates with other staff, including the Superintendent, Board President, Board Clerk, and others for the purpose of completing projects/work orders efficiently.
• Coordinates, operates, and troubleshoots the livestream and public broadcast of Board of Education meetings for the purpose of ensuring compliance and district standards for accessibility, accuracy, and professionalism.
• Ensures accurate timing and consistent implementation of the public comment process in assignment with board policy for the purpose of ensuring compliance with board and district policies and procedures.
• Inspects computer and network equipment requiring specialized computer repair and trouble shooting skills for the purpose of identifying and verifying repair needs.
• Maintains district livestream and broadcasting data for the purpose of ensuring Kansas Open Meetings Act compliance and fair and responsible community access.
• Prepares and maintains records regarding board meeting technology interactions for the purpose of providing written support and/or conveying information and ensuring compliance with district, state, and federal policy and laws.
• Responds to inquiries for the purpose of solving problems, providing information and/or direction as may be required.
• Responds to all parties (e.g. using work order ticketing system, Webex, teams, phone calls, site and remote support, etc.) for the purpose of solving problems, providing information and/or direction as may be required.
• Responds and supports to directives from the Superintendent and Board of Education for the purpose of meeting the needs and expectations of board meeting technology needs.

Other Functions

• Assists other personnel as may be required for the purpose of supporting them in the completion of their work activities.

KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: computer hardware and software, utilizing drills and saws.

SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating equipment required by profession or trade; utilizing pertinent computer applications; and planning and managing projects.

ABILITY is required to schedule activities and/or meetings; gather, collate, and/or classify data; and consider a wide variety of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize a wide variety of types of job-related equipment. Independent problem solving is required to analyze issues and create action plans. Problem solving with data requires analysis based on organizational objectives; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work environment and/or priorities; adhering to safety practices; working with constant and sustained interruptions; working within time constraints and occasional evening and weekend hours; adhering to district policies; and regular attendance except when taking approved leave.

Responsibility

Responsibilities include: working independently under broad organizational guidelines to achieve unit objectives; providing information and/or advising others; operating within a defined budget. Utilization of some resources from other work units is often required to perform the job's functions. There is a continual opportunity to significantly impact the organization's services.

Work Environment

The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, frequent stooping, kneeling, crouching, and/or crawling, and significant fine finger dexterity. Generally the job requires 45% sitting, 40% walking, and 15% standing. The job is performed under minimal temperature variations and in a clean atmosphere.

Experience:

Job related experience within specialized field with increasing levels of responsibility is required in Job-related experience in human and community relations preferred. Communications experience preferred.

Education (Preferred):

Education:

Targeted job related education that meets organization's prerequisite requirements.

Required Testing

Physical Exam/TB Screening

Certificates and Licenses

Valid Driver's License & Evidence of Insurability